Refund Policy

Last updated October 20, 2024

At Chron Health, customer satisfaction is our priority. If you are not entirely satisfied with your purchase or subscription, we are here to help. This Refund Policy outlines the conditions under which we offer refunds.

1. Subscription Plans and Payments

ChronHealth offers both monthly and annual subscription plans.
All payments are processed securely through our payment gateway partners.

2. Eligibility for Refunds

We offer refunds under the following conditions:

Initial Purchase Guarantee: If you are a first-time user and cancel your subscription within 7 days of purchase, you are eligible for a full refund.
Technical Issues: If ChronHealth fails to provide promised services due to technical errors on our part, you may request a refund.
Unauthorized Transactions: If you did not authorize a transaction, contact our support team immediately to initiate a refund investigation.

3. Non-Refundable Cases

Partial Use of Subscription: If you have used the app’s premium features beyond the trial period or a significant portion of the subscription period, refunds are not applicable.
Change of Mind: Refunds are not provided for dissatisfaction caused by non-technical reasons, such as changing your mind or switching to another service.
Promotional Discounts: Subscriptions purchased through promotional discounts, special offers, or gift cards are non-refundable.

4. How to Request a Refund

To initiate a refund, please contact us at support@chronhealth.com with your order details and reason for refund request.
Refund requests must be submitted within 30 days of the purchase date.

5. Processing Time

Approved refunds will be processed within 7-10 business days via the original payment method.
Depending on your bank or payment provider, it may take additional time for the refund to reflect in your account.

6. Modifications to the Policy

ChronHealth reserves the right to modify this refund policy at any time. Any updates will be posted on this page, and the new terms will take effect immediately.

If you have any questions or need further assistance, don’t hesitate to reach out to our support team at support@chronhealth.com.

Thank you for choosing Chron Health!